Ongoing Support
Expert help when you need it. Whether it’s a quick fix, a full day of changes, or a block of hours for ongoing work — we’ve got you covered.
Quick Fix
1 Hour
Perfect for small tasks — a bug fix, content update, or quick tweak that just needs doing.
- ✓
- ✓
- ✓ Email & phone support
Best Value
Full Day
A full day of dedicated focus. Ideal for larger updates, new features, or a backlog of smaller tasks.
- ✓ ~7 hours of work
- ✓ Scheduled at your convenience
- ✓ Priority handling
- ✓ End-of-day summary
Bulk Hours
50 Hours
A bank of hours for ongoing work. Use them as needed — they never expire. Perfect for regular improvements and updates.
- ✓ Save 34% vs hourly rate
- ✓ Hours never expire
- ✓ Monthly usage reports
- ✓ Priority scheduling
What’s Included
Everything you’d expect, and a bit more
Content Updates
Text changes, new pages, image swaps, blog posts — anything content-related.
Bug Fixes
Something broken? We’ll diagnose and fix it. Forms, layouts, functionality issues.
Small Features
New sections, form fields, integrations, plugin setup — incremental improvements.
Design Tweaks
Colour changes, spacing adjustments, mobile fixes — keeping things looking sharp.
Plugin Help
Setup, configuration, troubleshooting — we know our way around WordPress plugins.
Advice & Guidance
Not sure how to approach something? We’re happy to advise on the best way forward.
How It Works
Simple, straightforward support
No ticket systems, no outsourced support teams, no runaround. Just email or call us with what you need, and we’ll get it sorted.
Send us the request
Email or call with what you need. Screenshots and specifics help, but aren’t required.
We confirm and schedule
We’ll reply with a time estimate and when we can get to it. Usually within hours.
Done and dusted
We complete the work, let you know, and deduct the time from your balance. Simple.
Questions
Common questions
Do hours expire?
No. The 30-hour block never expires — use them whenever you need. The 1-hour quick fix should be used within 30 days of purchase.
What’s your response time?
We respond within 4 hours during business hours (Mon–Fri, 9am–5pm). Most requests are acknowledged within the hour.
What if a task takes less than an hour?
For the 30-hour block, we track time in 15-minute increments. If it takes 20 minutes, that’s all we deduct. No rounding up to the hour.
Can I use support hours on any website?
Hours can be used on any WordPress site we have access to. If we didn’t build it, we may need a bit of familiarisation time first.